How can we help?

Rides & trips

How do mid-stop waiting fees work?

If the driver waits at a stop beyond the included wait time, a wait fee may apply. The trip screen shows the wait clock. Tap I am ready when you are back in the car.

How do I go online and receive trips?

Complete onboarding, then use Go online on the map. Stay in a coverage area with a good GPS signal. Going offline stops new offers.

When can I cancel a trip as a driver?

Cancel only when the rider cannot be found after a reasonable wait, or when the trip cannot be completed safely. Repeated cancellations can affect your account.

Driver wait fees

Waiting at pickup or mid-stops may add a wait fee after the included time. The trip screen shows the wait clock. Do not start the wait clock unless you are at the stop.

Still need help?

Open a ticket as a guest, or sign in to attach a trip.

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