BLINKTHEAPP - DRIVER COMMUNITY GUIDELINES
Effective Date: June 2026
1. Introduction & Purpose
Welcome to BlinkTheApp (Blink). These Community Guidelines ("Guidelines") outline the standards and expectations for all drivers ("you," "your") using the Blink platform. Our goal is to ensure a safe, reliable, and respectful experience for everyone—drivers, riders, and the public. These Guidelines are incorporated by reference into the Driver Services Agreement. Violations constitute a material breach of that Agreement and may result in immediate account deactivation.
1.1 Relationship to Privacy Policies
These Community Guidelines work alongside Blink's Privacy Policies, which explain how we collect, use, share, and protect your personal data. By using the Blink platform, you acknowledge that you have read and understood both:
- Driver Privacy Policy – Explains how we handle your personal data
- Rider Privacy Policy – Explains how we handle rider data
- These Community Guidelines – Sets the standards for using the platform
In the event of a conflict between these documents, the Privacy Policies will take precedence regarding data protection matters.
2. Core Principles
By using the Blink application, you agree to comply with these Guidelines.
- Safety First: The safety of you and your riders is non-negotiable.
- Respect for All: Treat everyone with dignity and courtesy, without discrimination.
- Integrity & Professionalism: Act honestly and uphold the quality of the Blink community.
- Compliance: Adhere to all applicable Kenyan laws and Nairobi County regulations.
3. Onboarding & Driver Verification
To maintain the integrity and safety of the Blink platform, all drivers must complete a rigorous onboarding process before being approved:
3.1 Identity Verification
- Submit a valid government-issued National ID card or Passport
- Submit a clear, recent passport-sized photograph
- Provide a valid Police Clearance Certificate issued within the last 12 months
- Complete a real-time selfie verification during onboarding
3.2 Document Verification
- Submit all required NTSA documents (PSV badge, driver's license, vehicle inspection)
- Submit valid comprehensive commercial insurance with passenger liability cover
- Submit vehicle registration and logbook
- Submit SACCO membership details (where applicable)
3.3 Vehicle Inspection
- Have your vehicle physically inspected to confirm it meets Blink's mechanical and cleanliness standards
- Provide a valid NTSA inspection report
3.4 Mandatory Training
- Complete a mandatory safety training module on Blink's features, community guidelines, and safety protocols
- Training must be completed before accepting your first trip
- Periodic refresher training may be required
3.5 Ongoing Verification
• Random selfie checks may be required to verify the account holder is the driver operating the vehicle • You must notify Blink immediately of any changes to your vehicle, insurance, or licensing status
4. Vehicle Standards & Requirements
As an independent operator, you are solely responsible for maintaining your vehicle. To use the Blink platform, your vehicle must continuously meet the following standards:
4.1 Mandatory Legal Compliance (Vehicle-Related)
The vehicle itself must comply with all legal requirements:
- Possess a valid, up-to-date NTSA Inspection Certificate (PSV)
- Have a valid NTSA PSV (Tourist) License or equivalent endorsement for the vehicle class
- Display all required NTSA and Nairobi County government stickers, badges, and identifiers as per the law
- Maintain a valid comprehensive commercial insurance policy with adequate passenger liability cover (minimum third-party PSV cover as legally required)
- The vehicle must have been cleared by the relevant inspection department and must be roadworthy
4.2 Mechanical & Cleanliness Standards
- Roadworthiness: The vehicle must be in excellent mechanical condition with no known safety defects. This includes fully functional brakes, lights, signals, seatbelts for all passengers, wipers, horn, and steering.
Cleanliness: The vehicle's interior and exterior must be clean and presentable. The interior should be free of excessive dirt, trash, and unpleasant odors at the start of every trip.
- Functionality: All doors must open and close properly from inside and outside. Air conditioning or adequate ventilation must be functional.
5. Driver Regulatory Compliance
As a Blink driver, you are personally responsible for complying with all applicable laws and regulations:
5.1 NTSA Compliance (Driver-Specific)
- Maintain a valid NTSA PSV badge issued in your name
- Maintain a valid driver's license with the appropriate class for the vehicle you are operating
- Ensure your driver's license and PSV badge are always displayed or available for inspection
- Renew your PSV badge and driver's license before they expire
5.2 Nairobi County Compliance (Driver-Specific)
- Obtain and display all required county permits or badges for PSV operations
- Operate only within designated or allowed zones where your vehicle class is permitted
- Adhere to all county by-laws concerning public transport, parking, and passenger pick-up/drop-off points
- Comply with any new county regulations introduced to govern PSV operations
5.3 Payment & Fees
Cash Payments
- Cash trips are permitted on the Blink platform
- When a rider pays in cash, you collect the full fare from the rider
• The platform commission will be deducted from your in-app wallet
- If your wallet balance becomes negative, you will receive warnings and may be blocked from accepting further cash trips (see Section 11: Driver Wallet & Negative Balance) Card & M-Pesa Payments
- For card or M-Pesa payments, the platform commission is automatically deducted before payout
- You will receive the net amount (fare - commission - VAT) to your registered bank or M-Pesa account
General Rules
- The fare displayed in the app is the definitive fare
Do not attempt to charge additional fees
- All transactions must be processed through Blink's in-app payment system
- Stiffed rides (rider doesn't pay): You must report non-payment through the app immediately. The fare amount will be added to your negative balance. Stiffed rides do NOT count toward your 5-ride limit (see Section 11).
5.4 Tax Compliance
- Maintain a valid KRA PIN
- File tax returns as required by law
- Keep accurate records of earnings from the Blink platform
- Comply with all tax obligations under the Tax Procedures Act, 2015
5.5 Insurance Compliance (Driver-Specific)
- Ensure your commercial insurance policy is always valid and up to date
- Carry proof of insurance in your vehicle at all times
- Notify Blink immediately if your insurance lapses or is cancelled
6. Driver Conduct & Professionalism
6.1. Before and During the Trip:
- Verification: Confirm the rider's identity by asking for their name or verifying the trip code in the app.
- Navigation: Use the Blink navigation or a reliable GPS to follow the efficient route. Significant deviations from the app's suggested route require a clear reason (e.g., traffic, road closure) and, where possible, the rider's consent.
- Safety: Do not use your mobile phone while the vehicle is in motion. Use a hands-free mount if you need to view navigation. Pull over safely to handle calls or messages.
- Focus: Do not drive while fatigued or under the influence of alcohol, drugs (including prescription drugs that cause drowsiness), or any impairing substance.
6.2. Interaction with Riders:
- Courtesy: Greet riders politely and use appropriate language. Respect a rider's preference for quiet or conversation.
- Non-Discrimination: You must provide services without discrimination based on race, tribe, religion, national origin, disability, sexual orientation, sex, marital status, gender identity, age, or any other protected characteristic under Kenyan law. This includes not refusing service based on a rider's destination within Nairobi.
Safety-Based Declines: While discrimination is prohibited, you may decline a ride request for legitimate personal safety concerns or other non-discriminatory reasons (e.g., rider appears violently intoxicated, pickup location is unsafe). Persistent refusal patterns may be reviewed for compliance.
- Harassment: Any form of harassment, intimidation, verbal abuse, sexual advances, or inappropriate physical contact is strictly prohibited and will result in immediate deactivation.
- Privacy: Do not ask personal or intrusive questions. Do not record conversations without consent. Do not share a rider's personal information, trip details, or contact information with anyone.
7. Recording Features
7.1 Dash Cams and Recording Devices
If you choose to install a dash cam or other recording device in your vehicle:
- You are solely responsible for compliance with the Data Protection Act, 2019
- You must display clear, visible notice in your vehicle that recording is taking place
- You must obtain consent from passengers where required by law
- Recordings are stored on your device or encrypted cloud storage
- Blink does not access your recordings unless voluntarily provided for dispute resolution
- Recordings may be shared voluntarily with law enforcement or insurers for incident investigation
7.2 Platform-Initiated Recording
If Blink introduces optional in-app audio or video recording:
- You will be notified before any trip where recording is enabled
- Recordings are encrypted and stored on your device
- Blink cannot access recordings unless you voluntarily share them
- Recordings can only be shared with Blink or authorities to investigate a safety incident
Important: When using third-party recording apps, you act as a data controller for the personal data you collect. You are solely responsible for your individual compliance with the Data Protection Act, 2019. Failure to comply with legal requirements, including displaying clear notices and obtaining consent, may result in account review or deactivation.
8. Prohibited Activities
You are strictly prohibited from engaging in any of the following while using the Blink platform:
8.1. Safety & Legal Violations:
- Driving without a valid Kenyan driver's license, PSV license, or valid insurance.
Operating an unsafe or non-roadworthy vehicle.
- Carrying more passengers than the vehicle's legal seat capacity or seatbelt availability.
- Transporting illegal substances, firearms, or other prohibited items.
- Committing any traffic offence, including speeding, reckless driving, or ignoring traffic signals.
8.2. Platform Integrity:
- Fraud: Creating fake accounts, accepting fake rides (colluding with others), manipulating the GPS location, falsifying documents, or engaging in any activity to defraud Blink or riders.
- Account Sharing: Allowing another person to use your Blink driver account. The registered account holder must be the driver operating the vehicle.
- Impersonation: Posing as a Blink employee, agent, or another driver.
- Data Misuse: Misusing rider or platform data for any purpose outside the provision of services. This includes, but is not limited to:
- Sharing rider contact information with third parties
- Using rider data for personal gain or harassment
- Failing to protect rider data as required by the Data Protection Act, 2019
- Violating Blink's Privacy Policies (see Section 10)
8.3. Service Integrity:
- Discrimination: Refusing a ride based on a rider's destination or any protected characteristic.
- Cancellations: Excessive or repeated cancellation of accepted rides disrupts the service. A cancellation rate exceeding 15% over a rolling 30-day period is considered excessive and may trigger a review.
- Solicitation: Attempting to solicit riders for services outside of the Blink platform during or after a Blink trip (e.g., asking for future direct bookings).
9. Enforcement & Reporting
9.1 Reporting
Riders rate trips and can report issues directly through the app. We also use technology to monitor for potential safety incidents (e.g., abrupt acceleration/collision detection). You may also report incidents or concerns through the app or by contacting Driver Support.
9.2 Our Review
We review reports and data objectively and fairly. You may be contacted for your perspective as part of the review process. All investigations are conducted in a timely manner, and you will be informed of the outcome.
9.3 Actions
Depending on the severity of the violation, actions align with the Driver Services Agreement and may include:
- A formal warning
- Temporary suspension of account access
- Mandatory completion of a training module
- Permanent deactivation of your account for severe or repeated violations
9.4 Account Deactivation & Appeals
Grounds for Deactivation
Your account may be deactivated for violations including, but not limited to:
- Repeated safety violations
- Fraud or platform abuse
- Discrimination against riders
- Serious violations of these Community Guidelines
- Failure to maintain required licenses, insurance, or vehicle standards Appeal Process
If your account is deactivated, you have the right to appeal:
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Aspect
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Detail
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Appeal Window
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7 days from notification of deactivation
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How to Appeal
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Respond through the driver app with your explanation, context, and any evidence
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Human Review
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Your appeal is reviewed by a human team member
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Decision Timeline
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Critical cases: within 24 hours; High severity: within 48 hours; Medium: within 7 days
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Flag History
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You can view your complete flag history in the driver portal
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To Submit an Appeal
Note: The appeals process in this section applies to deactivation decisions. For appeals related to automated decisions (such as account flagging, fraud detection, or safety alerts), please refer to the Driver Privacy Policy, Section 7: Automated Decision-Making & Account Flagging, which provides additional rights including:
Requesting human intervention
- Contesting the decision through our appeal process
- Obtaining an explanation of the automated decision
- Viewing your complete flag history
- Open the Blink Driver App
- Go to Account → Appeals
- Submit your explanation and any supporting evidence
- Our team will review and respond within the stated timeline
10. Data Protection & Privacy
As a Blink driver, you handle personal information about riders. You are obligated to protect this data in accordance with Blink's Privacy Policies.
10.1 Rider Privacy
- Never share a rider's personal information, trip details, or contact information with anyone
- Do not ask personal or intrusive questions
- Do not record conversations without consent (see Section 6: Recording Features)
- Phone numbers are masked for both parties - do not attempt to circumvent this protection
10.2 Your Data
- Blink collects and processes your personal data as described in the Driver Privacy Policy
- You have the right to access, correct, or request deletion of your data
- If you request account deletion, your data will be subject to a 30-day grace period before permanent deletion (see Driver Privacy Policy, Section 11.1)
- Contact our Data Protection Officer at support@blinkapp.com for data requests
10.3 Data Breach Reporting
- If you suspect a data breach involving rider information, report it immediately through the app
- Failure to report a data breach may result in account deactivation
11. Driver Wallet & Negative Balance
Blink operates a wallet system to manage driver earnings and platform commissions.
11.1 How the Wallet Works
- Your wallet tracks your earnings and commissions
- For card and M-Pesa trips, commission is deducted before payout
- For cash trips, you collect the full fare, and commission is deducted from your wallet
11.2 Negative Balance
- If your wallet balance becomes negative, you will receive pop-up warnings
- You are allowed to take a maximum of 5 rides with a negative balance
- After 5 rides, your ability to accept cash trips will be blocked
You can still accept card/ M-Pesa trips to earn and clear your debt
• Your app will show a message: "Top-up Wallet to Accept Cash Rides"
11.3 Stiffed Rides
- If a rider does not pay for a cash trip (stiffed ride), you must report it immediately through the app
- The fare amount will be added to your negative balance
• Stiffed rides do NOT count toward your 5-ride limit
11.4 Topping Up Your Wallet
- You can top up your wallet via M-Pesa or bank transfer
- Once your wallet balance is positive, your 5-ride counter resets to zero
- Your ability to accept cash trips is automatically restored
Note: Blink may introduce wait time fees in the future to compensate drivers for extended waiting periods. Drivers and riders will be notified before any such changes take effect.
12. Safety Features
Blink provides features to protect both drivers and riders. You must be familiar with and use these features effectively:
12.1 Emergency SOS Button
- An in-app button that alerts our safety team to your location for assistance during a life-threatening incident
- Pressing the SOS button triggers immediate notification to our safety team
- In critical situations, we may contact emergency services with your last known location
12.2 Selfie Check
- Drivers may be required to take a random selfie to verify their identity
- This prevents unauthorized use of your account and protects your earnings
12.3 Real-Time Trip Monitoring
- We monitor trips in real-time to detect unexpected route deviations, prolonged stops, or speed anomalies
- If a safety incident is detected, our safety team may contact you or the rider
12.4 Share My Trip (Rider Feature)
- Riders can share their trip details with trusted contacts
- You should be aware that riders may have someone monitoring their trip
12.5 In-App Emergency Assistance
The app provides quick access to emergency contacts
• You can report safety incidents directly through the app
13. Commitment to Improvement
We may update these Community Guidelines periodically to reflect changes in our practices, legal requirements, or industry standards. Notification of Changes
- Significant changes will be communicated through in-app notifications
- You will receive an email notification (if you have provided one)
- A notice will appear in your driver dashboard
The "Effective Date" at the top of this document indicates when it was last updated. Continued use of the Blink platform after changes constitutes acceptance of the updated guidelines.
Contact: For questions about these Guidelines, please contact Driver Support through the Help section in your Blink Driver dashboard.
DRIVER PRIVACY POLICY
Effective Date: June 2026
1. Introduction
BlinkTheApp Limited ("Blink", "we", "us", "our") is committed to protecting your personal data in compliance with the Kenya Data Protection Act, 2019. This Privacy Policy for Drivers explains how we collect, use, share, and protect your personal data when you use the Blink platform as a driver ("you", "your").
References to "Blink" throughout this document refer to BlinkTheApp Limited, the data controller responsible for your personal information.
We are registered with the Office of the Data Protection Commissioner (ODPC) under Registration Number: 143-1709-D3A0. This policy also explains your data protection rights, which you can exercise at any time.
Non-compliance with the Data Protection Act may result in penalties of up to KSh 5 million.
2. Data We Collect
We collect information necessary to verify your eligibility to drive, facilitate safe rides, comply with legal obligations, and improve our platform.
2.1 Information You Provide to Us
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Data Category
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Examples
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Why We Collect It
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Registration Data
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Full name, phone number, email address, KRA PIN, date of birth
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Account creation, tax compliance, identity verification
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Government Identification
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Copy of National ID card or Passport, driver's license number, passport-sized photo
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Legal requirement, identity verification, NTSA compliance
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Driver Credentials
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NTSA PSV badge number, PSV license details, defensive driving certificates
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Legal requirement, platform eligibility
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Vehicle Information
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Vehicle registration number, logbook, NTSB inspection reports, insurance certificates, vehicle photos
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Safety verification, legal compliance, rider transparency
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SACCO Membership
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Transport SACCO name, membership number
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Nairobi County regulatory requirement
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Bank/Payment Details
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Bank account details, M-Pesa business number
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Earnings disbursement
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Tax Information
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KRA PIN certificate, tax compliance documents
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Legal obligation under Tax Procedures Act
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Communications
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Messages with riders through the app, customer support inquiries, feedback you provide
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Service improvement, dispute resolution
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2.2 Information Collected Automatically
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Data Category
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Examples
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Why We Collect It
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Location Data
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Real-time GPS location when the app is online and during active trips
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Trip matching, navigation, fare calculation, safety monitoring
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Trip Data
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Routes taken, pickup/drop-off locations, trip duration, distance traveled, fare earned
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Payment calculation, safety investigations, dispute resolution
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Device Information
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IP address, device type, operating system, mobile network, device identifiers, app version
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Fraud prevention, app optimization, security
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Usage Data
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How you interact with the app (online/offline patterns, acceptance rates, cancellation rates)
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Platform integrity, quality monitoring
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Safety Alerts
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Route deviations, speed anomalies, long stops, boda boda speed data, high-risk zone entries
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Safety monitoring, incident prevention, driver protection
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2.3 Information from Third Parties
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Source
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Examples
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Why We Collect It
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NTSA
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Driver license verification, PSV badge status, vehicle registration verification
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Legal compliance, identity verification
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Payment Processors
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Payment confirmation records
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Earnings disbursement
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Insurance Providers
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Insurance policy verification
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Legal compliance, safety verification
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Rider Feedback
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Ratings, reviews, incident reports
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Quality assurance, safety monitoring
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Law Enforcement / Regulators
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Requests for driver information
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Legal compliance, incident investigations
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Safety Partners
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Emergency incident reports
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Driver safety, incident response
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3. How We Use Your Information
We use your personal data for the following purposes, based on the legal bases specified in the Data Protection Act, 2019.
3.1 Service Provision (Lawful Basis: Performance of a Contract)
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Purpose
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How We Use Your Data
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Account Creation & Verification
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To create and manage your driver account, verify your identity and credentials
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Regulatory Compliance Verification
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To verify your NTSA PSV badge, driver's license, insurance, and vehicle inspection status
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Ride Matching
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To connect you with riders based on your location and availability
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Navigation
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To provide route guidance and ETAs
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Fare Calculation & Payment
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To calculate trip earnings based on distance, time, and weather-based pricing adjustments
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Earnings Disbursement
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To process payments to your bank account or M-Pesa
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Trip History
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To provide you with earnings statements and ride records
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Customer Support
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To respond to your inquiries and resolve issues
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3.2 Safety, Security & Fraud Prevention (Lawful Basis: Legitimate Interests)
Your safety and the safety of riders is our priority. We process your personal data, including real-time location, trip details, and device information, to help ensure a secure experience for both drivers and riders. This processing is essential for our legitimate interest in providing a safe platform and is conducted in accordance with the Data Protection Act, 2019.
We use your data for a range of safety and security measures, which may include, but are not limited to:
- Real-Time Trip Monitoring: Our systems monitor your location, speed, and route during active trips to detect potential safety incidents, such as unexpected route deviations, prolonged stops, or speed anomalies that are unusual for the road conditions.
- Safety Feature Functionality: We use your location and trip data to enable features such as high-risk zone alerts, emergency assistance, and route deviation warnings.
- Incident Investigation: In the event of a safety incident, we may analyze your trip data, communications, and other relevant information to investigate and take appropriate action. This includes reviewing rider reports, safety alerts, and complaints.
- Fraud Prevention: We monitor for fraudulent activity to protect our users and platform. This includes detecting fake trips, GPS manipulation, fake accounts, and collusion.
- Emergency Response: In critical situations, we may contact emergency services with your last known location to ensure your safety and the safety of riders.
- Driver Risk Flags: We collect and aggregate driver-submitted risk flags to identify dangerous locations and warn other drivers. Your identity is anonymized in this process.
- Feature Innovation: As we develop new safety features for the Blink app, we may process your data in new ways to power these features. You will be informed of any significant new processing activities through our app or this policy.
Our Security Alerts System: Your trip data feeds into our automated safety monitoring. Alerts are reviewed by our safety team, and in critical situations, appropriate action is taken up to and including contacting emergency services.
3.3 Legal & Regulatory Compliance (Lawful Basis: Legal Obligation)
We use your data to:
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Obligation
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How We Comply
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NTSA Compliance
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Verify PSV badges, driver's licenses, vehicle inspection reports
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Nairobi County Compliance
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Verify SACCO membership and county permits
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Tax Compliance
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Report earnings to KRA, retain records for 7 years (Tax Procedures Act)
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Law Enforcement Requests
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Respond to lawful requests from police, NTSA, ODPC, and courts
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Insurance Requirements
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Verify active insurance coverage, provide data for claims
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Data Protection Compliance
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Maintain records as required by ODPC
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3.4 Platform Improvement & Business Operations (Lawful Basis: Legitimate Interests)
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Purpose
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Description
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Algorithmic Matching
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We analyze driver location, availability, and rider preferences to improve match quality
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Weather-Based Pricing
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Fares may be adjusted based on real-time weather conditions (e.g., heavy rain, fog, extreme heat) that impact driving safety and demand
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Route Optimization
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We analyze trip data to improve navigation and ETA accuracy
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App Improvement
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We analyze usage patterns to improve app functionality and develop new features
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Safety Research
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We use aggregated trip data to identify accident hotspots and improve safety protocols
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Analytics
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We conduct business analytics using anonymized or aggregated data where possible
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3.5 Communications (Lawful Basis: Consent / Legitimate Interests)
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Type
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Basis
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Transactional Communications
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Trip notifications, earnings statements, account updates, safety alerts — sent as part of service provision
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Marketing Communications
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Promotional offers, new features, earnings tips — sent only with your consent (opt-in)
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Safety Communications
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High-risk zone warnings, safety tips, incident follow-ups — sent as part of our safety obligations
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You can opt out of marketing communications at any time through app settings or by contacting support. We will not share your personal data with third parties for their own marketing purposes.
4. How We Share Your Information
We do not sell your personal data. We only share it in limited circumstances.
What "Selling" Means vs. "Sharing"
When we say we do not sell your personal data, we mean:
- We do not transfer your personal data to third parties for their own independent use, marketing, or commercial benefit.
- We do not receive payment or other consideration in exchange for your personal data.
The sharing described in this Section 4 is different from selling:
- We share data only when necessary to provide our ride-hailing service, ensure your safety, comply with the law, or handle disputes.
- Our service providers (such as payment processors and cloud storage providers) process your data only on our behalf and only for the specific purposes we instruct. They cannot use your data for their own purposes.
- Regulatory authorities, law enforcement, and insurance providers receive data only when required by law or to process legitimate claims.
In short: We share to serve you, not to sell you.
4.1 With Riders
When you accept a ride request, riders can see:
- Your first name
- Your vehicle make, model, color, and license plate
- Your photo
- Your overall rating
- Your real-time location during the trip
Phone numbers are masked — neither party sees the other's real number.
4.2 With Service Providers
We engage trusted third-party vendors who process data on our behalf:
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Provider Type
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Examples
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Safeguards
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Payment Processors
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Bank transfers, M-Pesa integration
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Strict contractual data protection obligations
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Cloud Storage
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Data hosting services
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Servers may be located outside Kenya — see Section 10
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Identity Verification
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NTSA integration partners
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Limited to verification purposes only
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Customer Support
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Support ticketing systems
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Access limited to what's necessary
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Analytics
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App usage analysis
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Anonymized where possible
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Safety Partners
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Emergency response services
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Shared only during active emergencies
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4.3 With Regulatory Authorities
We share information with Kenyan authorities as required by law:
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Authority
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Examples of Sharing
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National Transport and Safety Authority (NTSA)
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Driver verification, PSV status, trip data for investigations
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Nairobi City County
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SACCO membership verification, permit compliance
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Kenya Revenue Authority (KRA)
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Earnings reports, tax compliance verification
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National Police Service
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Incident investigations, accident reports, criminal investigations
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Office of the Data Protection Commissioner (ODPC)
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Data protection compliance audits, complaint investigations
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4.4 For Legal Reasons
We may share your information if required by:
- Law, regulation, or legal process
- Court order or subpoena
- Enforcement of our Terms of Service or Community Guidelines
4.5 For Safety & Protection
We may share information to protect the rights, property, or safety of:
- Blink (including our employees and riders)
- Our drivers
- The public
This includes sharing with law enforcement in emergency situations or during incident investigations.
4.6 With Insurance Providers
In the event of an accident or incident, we may share relevant trip data with your insurance provider or the rider's insurance provider to facilitate claims.
4.7 Business Transfers
In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business, your information may be transferred to the acquiring entity. You will be notified of any such change.
4.8 With Your Consent
We may share your information for other purposes with your explicit consent.
5. Driver Risk Flags & Community Safety
5.1 Driver-Led Safety Intelligence
Blink empowers drivers to contribute to community safety through our Driver Risk Flag feature.
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Feature
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How It Works
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Submitting Risk Flags
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You can flag locations you perceive as unsafe directly in the app, including: GPS coordinates, reason (unsafe area, harassment, robbery, accident zone, poor lighting), and time of day when risk is most relevant
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Anonymization
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Your identity is not associated with verified zones. Only aggregated flag counts are used
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Verification
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When multiple drivers flag the same area, it becomes a verified "high-risk zone"
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Benefits
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Other drivers receive warnings before accepting trips to these zones; you may decline trips to verified high-risk zones with no penalty, no suspension, and no rating reduction
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5.2 Good Faith Requirement
Good Faith Requirement: Risk flags must be submitted in good faith. Submitting false or malicious flags to manipulate zones may result in account review or deactivation. The driver risk flag system is a safety tool intended to reduce risk but does not guarantee complete safety. We encourage you to remain vigilant at all times.
6. Phone Number Masking & Communications
6.1 Anonymous Calling
When riders call you through the Blink app, your phone number is masked. Both parties see a temporary, anonymous number instead of personal contact details. This protects your privacy before, during, and after the trip.
6.2 In-App Chat
Messages sent through the app are stored temporarily for safety and dispute resolution purposes.
6.3 Recording Features (If Applicable)
Feature Innovation: As we develop new safety features for the Blink app, we may process your data in new ways to power these features. You will be informed of any significant new processing activities through our app or this policy.
Important: When using third-party recording apps, you may act as a data controller for the personal data you collect. You are solely responsible for your individual compliance with the Data Protection Act, 2019. Failure to comply with legal requirements, including displaying clear notices and obtaining consent, may result in account review or deactivation
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Feature
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Rules & Responsibilities
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Driver-Initiated Dash Cams
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