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Requirements vary by city. In Kenya you typically need a valid driving licence, national ID, PSV licence, insurance, and vehicle inspection documents. The signup checklist in the driver app lists exactly what to upload.

Open Onboarding status to see which file was rejected and why. Re-upload a clear photo of the original document. If you still need help, open a ticket from Help.

Most checks complete within a few business days. Status is shown on Onboarding. We will notify you when you can go online.

Earnings appear in Wallet after trips complete. Available balance can be paid out to your linked M-Pesa number on the schedule for your city. Holds may apply for disputes or compliance.

During signup or in Payment methods, add the Safaricom M-Pesa number that should receive payouts. It should match your registered name where required.

If the driver waits at a stop beyond the included wait time, a wait fee may apply. The trip screen shows the wait clock. Tap I am ready when you are back in the car.

Complete onboarding, then use Go online on the map. Stay in a coverage area with a good GPS signal. Going offline stops new offers.

Cancel only when the rider cannot be found after a reasonable wait, or when the trip cannot be completed safely. Repeated cancellations can affect your account.

Waiting at pickup or mid-stops may add a wait fee after the included time. The trip screen shows the wait clock. Do not start the wait clock unless you are at the stop.

If you felt unsafe during a Blink trip, pick the trip and choose I felt unsafe. In an emergency call 999 or 112 first. We review safety reports as a priority.

Use in-app emergency and support from the trip screen if you feel unsafe. Share the trip if available. Report rider issues from Help after the trip.

Open the completed trip and tap I lost an item, or use Help → Lost items. You can message the driver for a limited time after the trip. Do not share extra personal details in the report.