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Terms & Conditions

By accessing the Site (www.blinktheapp.com) or otherwise using the Services, you acknowledge that you have read and agree to be bound by this Agreement. If you do not agree with any of the terms of this Agreement, you do not have permission to access the Site or use the Services.

In addition, you may also be asked to enter into additional agreements before being permitted to access certain of the Services. Those additional agreements are made a part of this Agreement and will govern your use of the Services covered by the additional agreements. In the event of a conflict between the terms of this Agreement and those additional agreements, the terms of the additional agreements shall govern.

Grub reserves the right, in its sole discretion, to modify this Agreement at any time by posting a modified version of this Agreement to the Site. You agree to be bound by the modified Agreement through your continued access to the Site or use of the Services.

1. Registration. In order to access any Services, you will be asked to submit certain information about yourself (“Registration Information”). You represent and warrant that all Registration Information you have provided is true, accurate, current and complete.

2. Email Communication. You must provide your electronic mail (“email”) address when registering to access any Service. We may use your email address, when necessary, to communicate with you regarding the administration of the Site. Occasionally, you may receive newsletters and updates with information that we deem to be of interest to the members of Grub. If you do not want to receive newsletters and updates, you may opt out of those Services (i) during the registration process, or (iii) by emailing the address at the bottom of newsletters and updates with “UNSUBSCRIBE” in the subject line.

3. Individual Features and Services. Certain features of the Services may have their own terms and conditions that you must agree to when you sign up for that particular product, function, or service (each an “Individual Service Agreement”). An Individual Service Agreement supplements these Terms and is hereby incorporated by reference. If any term of these Terms expressly conflicts with any term of an Individual Service Agreement, the conflicting term in the Individual Service Agreement will control. All other terms and conditions of each agreement will remain in full force and effect.

4. Use of the Site and the Services – Permissions and Restrictions. You may access and use the Site only for lawful purposes and solely in accordance with the terms of this Agreement. Grub reserves the right to discontinue any aspect of the Site or Services at any time and without notice. All rights not expressly granted to you under this Agreement are reserved by Grub and its licensors.

You will not:

License, sublicense, rent, lease, loan, resell, transfer, assign, distribute or otherwise commercially exploit or make available to any third party the Site or Services. Modify or make derivative works based upon the Site or Services. Reverse engineer, disassemble, decompile, or otherwise attempt to derive the source code or method of operation of the Site or Services, or authorize any third party to do any of the foregoing. Access or make use of the Services and Site by scripts or automated services. You will not compromise violate or impair system or network security or operation.

5. User Content. Some areas of the Site allow Users to post or provide content such as comments, questions, and other content or information (any such materials a User submits, posts, displays, or otherwise makes available on the Site is referred to as “User Content”). With the exception of Results (as defined below), we claim no ownership rights over User Content created by you; the User Content you create remains yours; however, by providing or sharing User Content through the Site, you agree to allow others to view, edit, and/or share your User Content in accordance with your settings and this Agreement. Grub has the right (but not the obligation) in its sole discretion to remove any User Content that is shared via the Site.

You agree not to post User Content that: (i) may create a risk of harm, loss, physical or mental injury, emotional distress, death, disability, disfigurement, or physical or mental illness to you, to any other person, or to any animal; (ii) may create a risk of any other loss or damage to any person or property; (iii) seeks to harm or exploit children by exposing them to inappropriate content, asking for personally identifiable details or otherwise; (iv) may constitute or contribute to a crime or tort; (v) contains any information or content that we deem to be unlawful, harmful, abusive, racially or ethnically offensive, defamatory, infringing, invasive of personal privacy or publicity rights, harassing, humiliating to other people (publicly or otherwise), libelous, threatening, profane, obscene, or otherwise objectionable; (vi) contains any information or content that is illegal (including, without limitation, the disclosure of insider information under securities law or of another party’s trade secrets); (vii) contains any information or content that you do not have a right to make available under any law or under contractual or fiduciary relationships; or (viii) contains any information or content that you know is not correct and current. You agree that any User Content that you post does not and will not violate third-party rights of any kind, including without limitation any Intellectual Property Rights (as defined below) or rights of privacy. To the extent that your User Content contains music, you hereby represent that you are the owner of all the copyright rights, including without limitation the performance, mechanical, and sound recordings rights, with respect to each and every musical composition (including lyrics) and sound recording contained in such User Content and have the power to grant the license granted below. Grub reserves the right, but is not obligated, to reject and/or remove any User Content that Grub believes, in its sole discretion, violates any of these provisions. You understand that publishing your User Content on the Site is not a substitute for registering it with the U.S. Copyright Office, the Writer’s Guild of America, or any other rights organization.

For the purposes of this Agreement, “Intellectual Property Rights” means all patent rights, copyright rights, mask work rights, moral rights, rights of publicity, trademark, trade dress and service mark rights, goodwill, trade secret rights and other intellectual property rights as may now exist or hereafter come into existence, and all applications therefore and registrations, renewals and extensions thereof, under the laws of any state, country, territory or other jurisdiction.

In connection with your User Content, you affirm, represent and warrant the following:

You have the written consent of each and every identifiable natural person in the User Content, if any, to use such person’s name or likeness in the manner contemplated by the Site and this Agreement, and each such person has released you from any liability that may arise in relation to such use. You have obtained and are solely responsible for obtaining all consents as may be required by law to post any User Content relating to third parties. Your User Content and Grub’s use thereof as contemplated by this Agreement and the Site will not violate any law or infringe any rights of any third party, including but not limited to any Intellectual Property Rights and privacy rights. Grub may exercise the rights to your User Content granted under this Agreement without liability for payment of any guild fees, residuals, payments, fees, or royalties payable under any collective bargaining agreement or otherwise. To the best of your knowledge, all your User Content and other information that you provide to us is truthful and accurate.

Grub takes no responsibility and assumes no liability for any User Content that you or any other User or third-party posts, sends, or otherwise makes available over the Site. You shall be solely responsible for your User Content and the consequences of posting, publishing it, sharing it, or otherwise making it available on the Site, and you agree that we are only acting as a passive conduit for your online distribution and publication of your User Content. You understand and agree that you may be exposed to User Content that is inaccurate, objectionable, inappropriate for children, or otherwise unsuited to your purpose, and you agree that Grub shall not be liable for any damages you allege to incur as a result of or relating to any User Content.

6. User Content License Grant. By posting or otherwise making available any User Content on or through the Site, you expressly grant, and you represent and warrant that you have all rights necessary to grant, to Grub a royalty-free, sublicensable, transferable, perpetual, irrevocable, non-exclusive, worldwide license to use, reproduce, modify, publish, list information regarding, edit, translate, distribute, syndicate, publicly perform, publicly display, and make derivative works of all such User Content and your name, voice, and/or likeness as contained in your User Content, in whole or in part, and in any form, media or technology, whether now known or hereafter developed, for use in connection with the Site and Grub’s (and its successors’ and affiliates’) business, including without limitation for promoting and redistributing part or all of the Site (and derivative works thereof) in any media formats and through any media channels.

7. Ownership of Intellectual Property. Grub and its licensors own all rights, title and interest in and to the Site and Services, including, without limitation, any Results (defined below) and any Intellectual Property Rights therein and/or related thereto. “Intellectual Property Rights” means all worldwide patent, patent applications, copyrights, trade secrets, trademarks, service marks, trade names and any other intellectual property, proprietary, and database protection rights. The Grub name and logo are trademarks of Grub, Inc., and no right or license is granted to you herein to use such trademarks.

8. Data Collection. Grub will have the right to utilize data capture, analysis tools, and other similar tools, to review, extract, compile, synthesize, and analyze queries entered by you as well as any non-personally identifiable data or information resulting from your use of the Services (“Results”). To the extent that any Results are collected by Grub, such Results will be solely owned by Grub (and you hereby assign any ownership rights in Results you may have to Grub), and they may be used by Grub for any lawful business purpose without a duty of accounting to you; provided, however, that Grub shall use the Results in an aggregated form only, without specifically identifying the source of the Results.

9. DMCA Notice. Since we respect artist and content owner rights, it is Grub’s policy to respond to alleged infringement notices that comply with the Digital Millennium Copyright Act of 1998 (“DMCA”) .

If you believe that your copyrighted work has been copied in a way that constitutes copyright infringement and is accessible via the Site, please notify Grub’s copyright agent as set forth in the DMCA. For your complaint to be valid under the DMCA, you must provide the following information in writing:

  • An electronic or physical signature of a person authorized to act on behalf of the copyright owner;
  • Identification of the copyrighted work that you claim has been infringed;
  • Identification of the material that is claimed to be infringing and where it is located on the Site;
  • Information reasonably sufficient to permit Grub to contact you, such as your address, telephone number, and, e-mail address;
  • A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or law; and
  • A statement, made under penalty of perjury, that the above information is accurate, and that you are the copyright owner or are authorized to act on behalf of the owner.

The above information must be submitted to the following DMCA Agent:

Attn: DMCA Notice

Address: Grub Inc.

Plot no 5, Madhya Marg, 28B, Sector 28

Chandigarh, 160019

UNDER FEDERAL LAW, IF YOU KNOWINGLY MISREPRESENT THAT ONLINE MATERIAL IS INFRINGING, YOU MAY BE SUBJECT TO CRIMINAL PROSECUTION FOR PERJURY AND CIVIL PENALTIES, INCLUDING MONETARY DAMAGES, COURT COSTS, AND ATTORNEYS’ FEES.

Please note that this procedure is exclusively for notifying Grub and its affiliates that your copyrighted material has been infringed. The preceding requirements are intended to comply with Grub’s rights and obligations under the DMCA, including 17 U.S.C. §512(c), but do not constitute legal advice. It may be advisable to contact an attorney regarding your rights and obligations under the DMCA and other applicable laws.

In accordance with the DMCA and other applicable law, Grub has adopted a policy of terminating, in appropriate circumstances, Users who are deemed to be repeat infringers. Grub may also at its sole discretion limit access to the Site and/or terminate the accounts of any Users who infringe any intellectual property rights of others, whether or not there is any repeat infringement.

10. Representations and Warranties. You represent, warrant and covenant for the benefit of Grub that: (1) you have the legal right and authority to enter into this Agreement, and, if you are accepting this Agreement on behalf of Your Company or other entity, to bind Your Company or other entity to the terms of this Agreement; (2) you have the legal right and authority to perform your obligations under this Agreement and to grant the rights and licenses described in this Agreement and in any applicable additional agreement you enter into in connection with any of the Services; (3) all information you provide to Grub in connection with this Agreement and your access to the Site and use of the Services is correct and current.

11. Indemnification. You agree to indemnify, defend, and hold harmless Grub and each of its respective employees, officer, directors, and affiliates (“Indemnified Parties”), from any and all claims, losses, liabilities, damages, fees, expenses and costs (including attorneys’ fees, court costs, damage awards, and settlement amounts) which result from any claim or allegation against any Indemnified Party arising from: (a) your accessing the Site or use of the Services, including any materials disseminated or transmitted by you and/or your Registrants; (b) your breach of any term of this Agreement; or (c) your negligence or intentional misconduct hereunder. Grub will provide you with notice of any such claim or allegation, and Grub will have the right to participate in the defense of any such claim at its expense.

12. Disclaimer. THE PARTIES ACKNOWLEDGE THAT THE SERVICES ARE PROVIDED TO YOU STRICTLY ON AN “AS IS” AND “AS AVAILABLE” BASIS WITH NO WARRANTIES WHATSOEVER. YOU RECOGNIZE THAT THE CURRENT STATE OF TECHNOLOGY DOES NOT ALLOW FOR ERROR-FREE ACCESS TO THE SITE AND USE OF THE SERVICES, AND INTERRUPTIONS, CRASHES AND DOWNTIME MAY OCCUR FROM TIME TO TIME. Grub DOES NOT REPRESENT OR WARRANT THAT: (A) THE USE OF THE SERVICES WILL BE SECURE, TIMELY, UNINTERRUPTED OR ERROR-FREE OR OPERATE IN COMBINATION WITH ANY OTHER HARDWARE, SOFTWARE, SYSTEM OR DATA; (B) THE SERVICES WILL MEET CUSTOMERS’ REQUIREMENTS OR EXPECTATIONS; OR (C) ANY RESULTS GENERATED BY USING THE SERVICES WILL BE ACCURATE, UP-TO-DATE, COMPLETE, OR RELIABLE. ORDEMARK DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE OR NON-INFRINGEMENT OF THIRD PARTY RIGHTS TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. NO ORAL OR WRITTEN INFORMATION GIVEN BY Grub WILL INCREASE THE SCOPE OF THE ABOVE WARRANTIES OR CREATE ANY NEW WARRANTIES. YOU AGREE THAT YOUR ACCESS TO THE SITE AND THE INFORMATION THEREON IS AT YOUR OWN RISK AND THAT YOU ARE SOLELY RESPONSIBLE FOR ANY LIABILITY OR DAMAGE YOU INCUR THROUGH ACCESS TO THE SITE OR USE OF THE SERVICES.

13. Limitation of Liability. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL Grub, ITS AFFILIATES, AGENTS, DIRECTORS, EMPLOYEES, SUPPLIERS OR LICENSORS BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO THE USE OF, OR INABILITY TO USE, THIS SITE. UNDER NO CIRCUMSTANCES WILL Grub BE RESPONSIBLE FOR ANY DAMAGE, LOSS OR INJURY RESULTING FROM HACKING, TAMPERING OR OTHER UNAUTHORIZED ACCESS OR USE OF THE SITE OR YOUR ACCOUNT OR THE INFORMATION CONTAINED THEREIN.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, Grub ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ANY (I) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT; (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO OR USE OF OUR SITE; (III) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION STORED THEREIN; (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SITE; (V) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE THAT MAY BE TRANSMITTED TO OR THROUGH OUR SITE BY ANY THIRD PARTY; (VI) ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, EMAILED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE THROUGH THE SITE; AND/OR (VII) USER CONTENT OR THE DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF ANY THIRD PARTY. IN NO EVENT SHALL Grub, ITS AFFILIATES, AGENTS, DIRECTORS, EMPLOYEES, SUPPLIERS, OR LICENSORS BE LIABLE TO YOU FOR ANY CLAIMS, PROCEEDINGS, LIABILITIES, OBLIGATIONS, DAMAGES, LOSSES OR COSTS IN AN AMOUNT EXCEEDING THE AMOUNT YOU PAID TO Grub HEREUNDER OR $100.00, WHICHEVER IS GREATER.

THIS LIMITATION OF LIABILITY SECTION APPLIES WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER BASIS, EVEN IF Grub HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. THE FOREGOING LIMITATION OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW IN THE APPLICABLE JURISDICTION.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS AGREEMENT GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE. THE DISCLAIMERS, EXCLUSIONS, AND LIMITATIONS OF LIABILITY UNDER THIS AGREEMENT WILL NOT APPLY TO THE EXTENT PROHIBITED BY APPLICABLE LAW.

14. Privacy Policy. Grub’s privacy policy, a copy of which is available at https://blinktheapp.com/privacy/ is incorporated in this Agreement by reference. By accepting this Agreement, you expressly consent to the use and disclosure of your personally identifiable and other information as described in the Privacy Policy.

15. Linked Sites. The Site may contain links to third party sites that are not under the control of Grub, and Grub is not responsible for any content on any linked site. If you access a third-party site from the Site, then you do so at your own risk. Grub provides links only as a convenience and the inclusion of the link does not imply that Grub endorses or accepts any responsibility for the content on those third-party sites. Grub welcomes links to the Site. You may establish a link to this Site, provided that the link does not state or imply any sponsorship or endorsement of your site by Grub or any group or individual affiliated with Grub. You may not use on your site any content or trademarks appearing on the Site in establishing the link. You may not frame or otherwise incorporate into another site the content or other materials on the Site without prior written consent.

16. Notices. All notices by you under this Agreement must be delivered in writing by courier, by electronic facsimile, or by certified or registered mail (postage prepaid and return receipt requested) to Grub’s address set forth on the Site, as appropriate. Such notice will be effective upon receipt or three business days after being deposited in the mail, whichever occurs sooner. Grub may deliver a notice to you by posting of a general notice on the Site, which will be effective 48 hours after posting to the Site.

17. Term, Termination. This Agreement shall be effective for as long as you use or access the Site or the Services. Grub may terminate your access to the Site with or without cause, at any time and without notice to you. Neither Grub nor any affiliate of Grub shall be liable to you or to any third party for termination of your access for any reason. Sections 6-8, 11-13, and 18 shall survive termination or expiration of this Agreement.

18. Governing Law, Arbitration, and Class Action/Jury Trial Waiver.

a. Governing Law. You agree that: (i) the Site shall be deemed solely based in California; and (ii) the Site shall be deemed a passive one that does not give rise to personal jurisdiction over us, either specific or general, in jurisdictions other than California. This Agreement shall be governed by the internal substantive laws of the State of California, without respect to its conflict of laws principles. The parties acknowledge that this Agreement evidences a transaction involving interstate commerce. Notwithstanding the preceding sentences with respect to the substantive law, any arbitration conducted pursuant to the terms of this Agreement shall be governed by the Federal Arbitration Act (9 U.S.C. §§ 1-16). The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded. You agree to submit to the personal jurisdiction of the federal and state courts located in Los Angeles County, California for any actions for which we retain the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a our copyrights, trademarks, trade secrets, patents, or other intellectual property or proprietary rights, as set forth in the Arbitration provision below, including any provisional relief required to prevent irreparable harm. You agree that Los Angeles County, California is the proper forum for any appeals of an arbitration award or for trial court proceedings in the event that the arbitration provision below is found to be unenforceable.

b. Arbitration. READ THIS SECTION CAREFULLY BECAUSE IT REQUIRES THE PARTIES TO ARBITRATE THEIR DISPUTES AND LIMITS THE MANNER IN WHICH YOU CAN SEEK RELIEF FROM Grub. For any dispute with Grub, you agree to first contact us at info@Grub.com and attempt to resolve the dispute with us informally. In the unlikely event that Grub has not been able to resolve a dispute it has with you after sixty (60) days, we each agree to resolve any claim, dispute, or controversy (excluding any claims for injunctive or other equitable relief as provided below) arising out of or in connection with or relating to this Agreement, or the breach or alleged breach thereof (collectively, “Claims”), by binding arbitration by JAMS, under the Optional Expedited Arbitration Procedures then in effect for JAMS, except as provided herein. JAMS may be contacted at www.jamsadr.com. The arbitration will be conducted in Los Angeles County, California, unless you and Grub agree otherwise. If you are using the Site for commercial purposes, each party will be responsible for paying any JAMS filing, administrative and arbitrator fees in accordance with JAMS rules, and the award rendered by the arbitrator shall include costs of arbitration, reasonable attorneys’ fees and reasonable costs for expert and other witnesses. If you are an individual using the Site for non-commercial purposes: (i) JAMS may require you to pay a fee for the initiation of your case, unless you apply for and successfully obtain a fee waiver from JAMS; (ii) the award rendered by the arbitrator may include your costs of arbitration, your reasonable attorney’s fees, and your reasonable costs for expert and other witnesses; and (iii) you may sue in a small claims court of competent jurisdiction without first engaging in arbitration, but this does not absolve you of your commitment to engage in the informal dispute resolution process. Any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction. Nothing in this Section shall be deemed as preventing Grub from seeking injunctive or other equitable relief from the courts as necessary to prevent the actual or threatened infringement, misappropriation, or violation of our data security, Intellectual Property Rights or other proprietary rights.

c. Class Action/Jury Trial Waiver. WITH RESPECT TO ALL PERSONS AND ENTITIES, REGARDLESS OF WHETHER THEY HAVE OBTAINED OR USED THE SITE FOR PERSONAL, COMMERCIAL OR OTHER PURPOSES, ALL CLAIMS MUST BE BROUGHT IN THE PARTIES’ INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION, COLLECTIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION OR OTHER REPRESENTATIVE PROCEEDING. THIS WAIVER APPLIES TO CLASS ARBITRATION, AND, UNLESS WE AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS. YOU AGREE THAT, BY ENTERING INTO THIS AGREEMENT, YOU AND Grub ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION, COLLECTIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION, OR OTHER REPRESENTATIVE PROCEEDING OF ANY KIND.

19. California Residents. The provider of services is set forth herein. If you are a California resident, in accordance with Cal. Civ. Code §1789.3, you may report complaints to the Complaint Assistance Unit of the Division of Consumer Sites of the California Department of Consumer Affairs by contacting them in writing at 1625 North Market Blvd., Suite N 112 Sacramento, CA 95834, or by telephone at (800) 952-5210 or (916) 445-1254.

20. General Provisions. This Agreement is the complete and exclusive statement of the Agreement between Grub and you regarding the Site and supersedes any other agreement or proposal, oral or written (including information on the Site), and any other communications between Grub and you. There are no other third-party beneficiaries under this Agreement. The waiver of a breach of any provision of this Agreement will not operate or be interpreted as a waiver of any other or subsequent breach. If any provision of this Agreement is deemed unenforceable, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect. You may not assign, delegate or otherwise transfer this Agreement or any of your rights or obligations under this Agreement without the prior written consent of Grub. Any such assignment, delegation or transfer in violation of the foregoing will be null and void.

BLINKTHEAPP - DRIVER COMMUNITY GUIDELINES

Effective Date: June 2026

1. Introduction & Purpose

Welcome to BlinkTheApp (Blink). These Community Guidelines ("Guidelines") outline the standards and expectations for all drivers ("you," "your") using the Blink platform. Our goal is to ensure a safe, reliable, and respectful experience for everyone—drivers, riders, and the public. These Guidelines are incorporated by reference into the Driver Services Agreement. Violations constitute a material breach of that Agreement and may result in immediate account deactivation.

 

1.1 Relationship to Privacy Policies

These Community Guidelines work alongside Blink's Privacy Policies, which explain how we collect, use, share, and protect your personal data. By using the Blink platform, you acknowledge that you have read and understood both:

  • Driver Privacy Policy – Explains how we handle your personal data
  • Rider Privacy Policy – Explains how we handle rider data
  • These Community Guidelines – Sets the standards for using the platform

In the event of a conflict between these documents, the Privacy Policies will take precedence regarding data protection matters.

 

2. Core Principles

By using the Blink application, you agree to comply with these Guidelines.

  • Safety First: The safety of you and your riders is non-negotiable.
  • Respect for All: Treat everyone with dignity and courtesy, without discrimination.
  • Integrity & Professionalism: Act honestly and uphold the quality of the Blink community.
  • Compliance: Adhere to all applicable Kenyan laws and Nairobi County regulations.

 

3. Onboarding & Driver Verification

To maintain the integrity and safety of the Blink platform, all drivers must complete a rigorous onboarding process before being approved:

3.1 Identity Verification

  • Submit a valid government-issued National ID card or Passport
  • Submit a clear, recent passport-sized photograph
  • Provide a valid Police Clearance Certificate issued within the last 12 months
  • Complete a real-time selfie verification during onboarding

3.2 Document Verification

  • Submit all required NTSA documents (PSV badge, driver's license, vehicle inspection)
  • Submit valid comprehensive commercial insurance with passenger liability cover
  • Submit vehicle registration and logbook
  • Submit SACCO membership details (where applicable)

3.3 Vehicle Inspection

  • Have your vehicle physically inspected to confirm it meets Blink's mechanical and cleanliness standards
  • Provide a valid NTSA inspection report

3.4 Mandatory Training

  • Complete a mandatory safety training module on Blink's features, community guidelines, and safety protocols
  • Training must be completed before accepting your first trip
  • Periodic refresher training may be required

3.5 Ongoing Verification

•     Random selfie checks may be required to verify the account holder is the driver operating the vehicle •   You must notify Blink immediately of any changes to your vehicle, insurance, or licensing status

 

4. Vehicle Standards & Requirements

As an independent operator, you are solely responsible for maintaining your vehicle. To use the Blink platform, your vehicle must continuously meet the following standards:

4.1 Mandatory Legal Compliance (Vehicle-Related)

The vehicle itself must comply with all legal requirements:

  • Possess a valid, up-to-date NTSA Inspection Certificate (PSV)
  • Have a valid NTSA PSV (Tourist) License or equivalent endorsement for the vehicle class
  • Display all required NTSA and Nairobi County government stickers, badges, and identifiers as per the law
  • Maintain a valid comprehensive commercial insurance policy with adequate passenger liability cover (minimum third-party PSV cover as legally required)
  • The vehicle must have been cleared by the relevant inspection department and must be roadworthy

4.2 Mechanical & Cleanliness Standards

  • Roadworthiness: The vehicle must be in excellent mechanical condition with no known safety defects. This includes fully functional brakes, lights, signals, seatbelts for all passengers, wipers, horn, and steering.

Cleanliness: The vehicle's interior and exterior must be clean and presentable. The interior should be free of excessive dirt, trash, and unpleasant odors at the start of every trip.

  • Functionality: All doors must open and close properly from inside and outside. Air conditioning or adequate ventilation must be functional.

 

5. Driver Regulatory Compliance

As a Blink driver, you are personally responsible for complying with all applicable laws and regulations:

5.1 NTSA Compliance (Driver-Specific)

  • Maintain a valid NTSA PSV badge issued in your name
  • Maintain a valid driver's license with the appropriate class for the vehicle you are operating
  • Ensure your driver's license and PSV badge are always displayed or available for inspection
  • Renew your PSV badge and driver's license before they expire

5.2 Nairobi County Compliance (Driver-Specific)

  • Obtain and display all required county permits or badges for PSV operations
  • Operate only within designated or allowed zones where your vehicle class is permitted
  • Adhere to all county by-laws concerning public transport, parking, and passenger pick-up/drop-off points
  • Comply with any new county regulations introduced to govern PSV operations

 

5.3 Payment & Fees

Cash Payments

  • Cash trips are permitted on the Blink platform
  • When a rider pays in cash, you collect the full fare from the rider

       •        The platform commission will be deducted from your in-app wallet

  • If your wallet balance becomes negative, you will receive warnings and may be blocked from accepting further cash trips (see Section 11: Driver Wallet & Negative Balance) Card & M-Pesa Payments
  • For card or M-Pesa payments, the platform commission is automatically deducted before payout
  • You will receive the net amount (fare - commission - VAT) to your registered bank or M-Pesa account

General Rules

  • The fare displayed in the app is the definitive fare

 

Do not attempt to charge additional fees

  • All transactions must be processed through Blink's in-app payment system
  • Stiffed rides (rider doesn't pay): You must report non-payment through the app immediately. The fare amount will be added to your negative balance. Stiffed rides do NOT count toward your 5-ride limit (see Section 11).

5.4 Tax Compliance

  • Maintain a valid KRA PIN
  • File tax returns as required by law
  • Keep accurate records of earnings from the Blink platform
  • Comply with all tax obligations under the Tax Procedures Act, 2015

5.5 Insurance Compliance (Driver-Specific)

  • Ensure your commercial insurance policy is always valid and up to date
  • Carry proof of insurance in your vehicle at all times
  • Notify Blink immediately if your insurance lapses or is cancelled

 

6. Driver Conduct & Professionalism

6.1. Before and During the Trip:

  • Verification: Confirm the rider's identity by asking for their name or verifying the trip code in the app.
  • Navigation: Use the Blink navigation or a reliable GPS to follow the efficient route. Significant deviations from the app's suggested route require a clear reason (e.g., traffic, road closure) and, where possible, the rider's consent.
  • Safety: Do not use your mobile phone while the vehicle is in motion. Use a hands-free mount if you need to view navigation. Pull over safely to handle calls or messages.
  • Focus: Do not drive while fatigued or under the influence of alcohol, drugs (including prescription drugs that cause drowsiness), or any impairing substance.

6.2. Interaction with Riders:

  • Courtesy: Greet riders politely and use appropriate language. Respect a rider's preference for quiet or conversation.
  • Non-Discrimination: You must provide services without discrimination based on race, tribe, religion, national origin, disability, sexual orientation, sex, marital status, gender identity, age, or any other protected characteristic under Kenyan law. This includes not refusing service based on a rider's destination within Nairobi.

Safety-Based Declines: While discrimination is prohibited, you may decline a ride request for legitimate personal safety concerns or other non-discriminatory reasons (e.g., rider appears violently intoxicated, pickup location is unsafe). Persistent refusal patterns may be reviewed for compliance.

  • Harassment: Any form of harassment, intimidation, verbal abuse, sexual advances, or inappropriate physical contact is strictly prohibited and will result in immediate deactivation.
  • Privacy: Do not ask personal or intrusive questions. Do not record conversations without consent. Do not share a rider's personal information, trip details, or contact information with anyone.

 

7. Recording Features

7.1 Dash Cams and Recording Devices

If you choose to install a dash cam or other recording device in your vehicle:

  • You are solely responsible for compliance with the Data Protection Act, 2019
  • You must display clear, visible notice in your vehicle that recording is taking place
  • You must obtain consent from passengers where required by law
  • Recordings are stored on your device or encrypted cloud storage
  • Blink does not access your recordings unless voluntarily provided for dispute resolution
  • Recordings may be shared voluntarily with law enforcement or insurers for incident investigation

7.2 Platform-Initiated Recording

If Blink introduces optional in-app audio or video recording:  

  • You will be notified before any trip where recording is enabled
  • Recordings are encrypted and stored on your device
  • Blink cannot access recordings unless you voluntarily share them
  • Recordings can only be shared with Blink or authorities to investigate a safety incident

Important: When using third-party recording apps, you act as a data controller for the personal data you collect. You are solely responsible for your individual compliance with the Data Protection Act, 2019. Failure to comply with legal requirements, including displaying clear notices and obtaining consent, may result in account review or deactivation.

 

8. Prohibited Activities

You are strictly prohibited from engaging in any of the following while using the Blink platform:

8.1. Safety & Legal Violations:

  • Driving without a valid Kenyan driver's license, PSV license, or valid insurance.

Operating an unsafe or non-roadworthy vehicle.

  • Carrying more passengers than the vehicle's legal seat capacity or seatbelt availability.
  • Transporting illegal substances, firearms, or other prohibited items.
  • Committing any traffic offence, including speeding, reckless driving, or ignoring traffic signals.

8.2. Platform Integrity:

  • Fraud: Creating fake accounts, accepting fake rides (colluding with others), manipulating the GPS location, falsifying documents, or engaging in any activity to defraud Blink or riders.
  • Account Sharing: Allowing another person to use your Blink driver account. The registered account holder must be the driver operating the vehicle.
  • Impersonation: Posing as a Blink employee, agent, or another driver.
  • Data Misuse: Misusing rider or platform data for any purpose outside the provision of services. This includes, but is not limited to:
  1. Sharing rider contact information with third parties
  2. Using rider data for personal gain or harassment
  3. Failing to protect rider data as required by the Data Protection Act, 2019
  4. Violating Blink's Privacy Policies (see Section 10)

 

8.3. Service Integrity:

  • Discrimination: Refusing a ride based on a rider's destination or any protected characteristic.
  • Cancellations: Excessive or repeated cancellation of accepted rides disrupts the service. A cancellation rate exceeding 15% over a rolling 30-day period is considered excessive and may trigger a review.
  • Solicitation: Attempting to solicit riders for services outside of the Blink platform during or after a Blink trip (e.g., asking for future direct bookings).

 

 

9. Enforcement & Reporting

9.1 Reporting

Riders rate trips and can report issues directly through the app. We also use technology to monitor for potential safety incidents (e.g., abrupt acceleration/collision detection). You may also report incidents or concerns through the app or by contacting Driver Support.

9.2 Our Review

 

We review reports and data objectively and fairly. You may be contacted for your perspective as part of the review process. All investigations are conducted in a timely manner, and you will be informed of the outcome.

 

9.3 Actions

Depending on the severity of the violation, actions align with the Driver Services Agreement and may include:

  • A formal warning
  • Temporary suspension of account access
  • Mandatory completion of a training module
  • Permanent deactivation of your account for severe or repeated violations

9.4 Account Deactivation & Appeals

Grounds for Deactivation

Your account may be deactivated for violations including, but not limited to:

  • Repeated safety violations
  • Fraud or platform abuse
  • Discrimination against riders
  • Serious violations of these Community Guidelines
  • Failure to maintain required licenses, insurance, or vehicle standards Appeal Process

If your account is deactivated, you have the right to appeal:

Aspect

Detail

Appeal Window

7 days from notification of deactivation

How to Appeal

Respond through the driver app with your explanation, context, and any evidence

Human Review

Your appeal is reviewed by a human team member

Decision Timeline

Critical cases: within 24 hours; High severity: within 48 hours; Medium: within 7 days

Flag History

You can view your complete flag history in the driver portal

 

 

 

To Submit an Appeal

 

Note: The appeals process in this section applies to deactivation decisions. For appeals related to automated decisions (such as account flagging, fraud detection, or safety alerts), please refer to the Driver Privacy Policy, Section 7: Automated Decision-Making & Account Flagging, which provides additional rights including:

Requesting human intervention

  • Contesting the decision through our appeal process
  • Obtaining an explanation of the automated decision
  • Viewing your complete flag history

 

  1. Open the Blink Driver App
  2. Go to Account → Appeals
  3. Submit your explanation and any supporting evidence
  4. Our team will review and respond within the stated timeline

 

 

10. Data Protection & Privacy

 

As a Blink driver, you handle personal information about riders. You are obligated to protect this data in accordance with Blink's Privacy Policies.

 

10.1 Rider Privacy

 

  • Never share a rider's personal information, trip details, or contact information with anyone
  • Do not ask personal or intrusive questions
  • Do not record conversations without consent (see Section 6: Recording Features)
  • Phone numbers are masked for both parties - do not attempt to circumvent this protection

 

10.2 Your Data

 

  • Blink collects and processes your personal data as described in the Driver Privacy Policy
  • You have the right to access, correct, or request deletion of your data
  • If you request account deletion, your data will be subject to a 30-day grace period before permanent deletion (see Driver Privacy Policy, Section 11.1)
  • Contact our Data Protection Officer at support@blinkapp.com for data requests

 

10.3 Data Breach Reporting

 

  • If you suspect a data breach involving rider information, report it immediately through the app
  • Failure to report a data breach may result in account deactivation

 

 

11. Driver Wallet & Negative Balance

 

Blink operates a wallet system to manage driver earnings and platform commissions.

11.1 How the Wallet Works

  • Your wallet tracks your earnings and commissions
  • For card and M-Pesa trips, commission is deducted before payout
  • For cash trips, you collect the full fare, and commission is deducted from your wallet

11.2 Negative Balance

  • If your wallet balance becomes negative, you will receive pop-up warnings
  • You are allowed to take a maximum of 5 rides with a negative balance
  • After 5 rides, your ability to accept cash trips will be blocked

You can still accept card/ M-Pesa trips to earn and clear your debt

       •        Your app will show a message: "Top-up Wallet to Accept Cash Rides"

11.3 Stiffed Rides

  • If a rider does not pay for a cash trip (stiffed ride), you must report it immediately through the app
  • The fare amount will be added to your negative balance

       •       Stiffed rides do NOT count toward your 5-ride limit

11.4 Topping Up Your Wallet

  • You can top up your wallet via M-Pesa or bank transfer
  • Once your wallet balance is positive, your 5-ride counter resets to zero
  • Your ability to accept cash trips is automatically restored

Note: Blink may introduce wait time fees in the future to compensate drivers for extended waiting periods. Drivers and riders will be notified before any such changes take effect.

 

12. Safety Features

Blink provides features to protect both drivers and riders. You must be familiar with and use these features effectively:

12.1 Emergency SOS Button

  • An in-app button that alerts our safety team to your location for assistance during a life-threatening incident
  • Pressing the SOS button triggers immediate notification to our safety team
  • In critical situations, we may contact emergency services with your last known location

12.2 Selfie Check

  • Drivers may be required to take a random selfie to verify their identity
  • This prevents unauthorized use of your account and protects your earnings

12.3 Real-Time Trip Monitoring

  • We monitor trips in real-time to detect unexpected route deviations, prolonged stops, or speed anomalies
  • If a safety incident is detected, our safety team may contact you or the rider

12.4 Share My Trip (Rider Feature)

  • Riders can share their trip details with trusted contacts
  • You should be aware that riders may have someone monitoring their trip

12.5 In-App Emergency Assistance

The app provides quick access to emergency contacts

       •      You can report safety incidents directly through the app

 

13. Commitment to Improvement

We may update these Community Guidelines periodically to reflect changes in our practices, legal requirements, or industry standards. Notification of Changes

  • Significant changes will be communicated through in-app notifications
  • You will receive an email notification (if you have provided one)
  • A notice will appear in your driver dashboard

The "Effective Date" at the top of this document indicates when it was last updated. Continued use of the Blink platform after changes constitutes acceptance of the updated guidelines.

Contact: For questions about these Guidelines, please contact Driver Support through the Help section in your Blink Driver dashboard.

 

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