How can we help?

Set pickup and drop-off, choose a vehicle type, review the fare estimate, then confirm. We match you with a nearby driver.

Yes, where scheduled rides are enabled. Choose a future pickup time when booking, then track or manage it from your trips.

When booking, add an extra stop if the option is shown. On some trips you can also update the route after the ride starts, subject to fare changes.

Open the active trip and choose Cancel. Fees may apply after a driver is assigned or after waiting time starts.

If the driver waits at a stop beyond the included wait time, a wait fee may apply. The trip screen shows the wait clock. Tap I am ready when you are back in the car.

Track the driver on the live map. If they are very late, contact them from the trip screen or cancel and request again. Support can help via My Tickets.

Open the active trip and use Share trip (when available) to send live status to a trusted contact.

After the trip ends, rate the ride and leave optional feedback. Ratings help keep the platform safe and reliable.

If a driver was assigned but the trip never started, or you were charged for a ride you did not take, open Help, pick the trip, and choose A ride that did not happen. Include the time and pickup.

Fares include time and distance. If the driver took a much longer route than expected, pick the trip and choose The driver took a poor route. We review GPS and can adjust the fare when warranted.

Estimates can change with traffic, waiting, extra stops, or demand. Open the trip receipt for the breakdown. If the charge still looks wrong, pick the trip and choose The price was higher than expected.

If a driver was unprofessional, refused a destination, or made you uncomfortable, pick the trip and choose Driver conduct. Safety issues should use I felt unsafe instead.

The estimate is based on distance, time, vehicle type, and current demand. Extra stops, wait time, and route changes can change the final fare. You see the estimate before you confirm.