How can we help?

Depending on your city: wallet balance, mobile money (such as M-Pesa), and saved cards. Choose a method before confirming the trip.

Open Wallet or Payment methods, add a card through the secure checkout flow, or remove a saved card from the same screen.

Cancellation fees may apply when a driver has already been assigned or has waited at pickup. Fee rules are shown in the app when you cancel.

Open Trip history, select the completed trip, and view or download the receipt. Receipts may also be emailed when that option is enabled.

If M-Pesa STK or card checkout failed, wait for the SMS before retrying. If money left your account but the wallet or trip did not update, open Help → My tickets with the payment reference.

Enter a promo on the vehicle or payment screen before you confirm. Codes have expiry, ride-type, and first-trip rules. If a valid code did not apply, pick the trip or open a payment ticket.